Frequently Asked Questions

If these Q &A's don't help you, then email us or click on the Support Page for more help.

Question: What version of PHP do I need?
Answer: PHP 4.3.8 or above ONLY!

Question: What if I'm installing this on my own server?
Answer: You may run into some small issues. See bottom of this page for answers...

Question: How do I change my Password for my Admin login?
Answer: Go into configure your EZI settings, change the password and click Update Changes. The same goes for your username.

Question: How do I change my Password for my clients?
Answer: Go into Manage Accounts, click on the client you want to change and click on the Edit icon. Change the password and click Save Changes.

Question: How do I change my Username for my clients?
Answer: You can't, so create a good one the first time. The password can be changed as many times as you want. You would have to completely delete the client and re-create them to add a new user name.

Question: How do I create a new invoice?
Answer: After you've created the new client in the Add Client page, you go to the Manage Clients page. Click on the Company Name of the client you just added, and then click on Add New Invoice.

Question: How do I save an invoice?
Answer: After you've filled out the invoice, click on Preview Invoice, and click Save Invoice. Or, click on Save and email invoice. The invoice will be saved and emailed to the client's email you added in the Add Client page.

Question: How do I find an invoice I've saved?
Answer: Click on View All Invoices and search for it.

Question: Can I make changes to the way my invoice is designed?
Answer: No, but if you email us, our design firm can create a custom invoice for you at an extra charge.

Question: Can I use my own logo art work on my invoice?
Answer: Yes, send us the logo and we'll do the setup for free. Your logo will appear at the top of your invoice.

Question: How do I make changes to an invoice I've saved?
Answer: Easily. Click on the Manage Clients page. Click on the Edit icon on the invoice to which you want to make changes. After you make your changes, click Preview Changes, then Save.

Question: How do I print an invoice?
Answer: Click on the invoice # you would like to print, then click either View Printable Pdf or HTML version. Once open, choose File Print.

Question: How do I e-mail an invoice?
Answer: Click on the invoice # you would like to e-mail, then click the Email Invoice Icon.

Question: How do I change my business contact information?
Answer: Click on Configure Your EZI Settings and change it there..

Question: How do I add sales tax to an invoice?
Answer: You need to type in your Tax Rate when you configure your ezi settings. Then when you create a new invoice and you need to add tax to an item click the yes/no in the tax column to yes. This will automatically add the correct amount of tax to that item.

Question: How do I calculate discounts on the invoice?
Answer: This is currently a manual calculation. Go to the invoice you want to discount. On the line below the item, write in the subject line the percentage of the discount. Then, choose 1 under
Quantity, manually calculate the percentage of discount, type in a -(minus) and whatever the percentage off is (-50) and $50 will automatically be taken off the total price.

Question: How many computers can I use this software with?
Answer: EZ Invoice, INC™. is not used on your computer. It's used on your website through php and mysql database so you can use this software anywhere in the world. But, it is intended for use of one website per order.

Question: How many invoices can I save in my software?
Answer: How many do you want to save? It's unlimited.

Question: How do I get copies of all the invoices I've made?
Answer: We suggest you back up your software weekly. You can save the invoices as pdfs to your computer by clicking View Printable Pdf form. This will save the pdf to your computer and you can back them up that way if you want. Or, you can download the excel spreedsheet for a backup.

Question: How do I subtract an item on an invoice?
Answer: To subtract an item on an invoice, just go into the invoice by clicking the Edit icon and delete the line you want to delete. Then, click Preview Invoice, then Save..

Question: How do I track payments made on my invoices?
Answer: That you do manually. Once you receive payments, you log in and click on View All Invoices. Find the invoice that was paid and click the Edit icon. At the top of the invoice, click the Paid pull down menus to Yes, Preview Changes, then Save. Your invoice will be updated as paid in all the correct pages.

Question: What happens when my website is down?
Answer: This software only works when your website is up through your server. So if your website isnt working then your EZ Invoice, INC™ software wont work either. You should contact your hosting service if this problem occurs.

Question: I have an idea for your software to make it way easier. Who do I tell?
Answer: Send your way easier idea to and we'll see if its really 'way easier' and think about adding it to our already way easy software. :-)

Question: What happens at the end of the year when I want to start a new year of invoicing?
Answer: No problem, just go the the main page and click on the Year End Report button on the top right of the page. #1. Download your Year End Report and save it to your desktop. It is recomended to back up your Year End Report on CD and save it in a safe place. #2. Click the "Click Here to Clear all Paid Invoices" button. Click it again if you have already downloaded the Year End Report and backed it up. #3. Click "yes" and all your YTD Paid Invoices will be deleted. Any unpaid invoices will be left in the database for the next invoicing year. See user manual for more info... (note: by deleting all of your invoices you may not recover them in the future)

Question: This software is cool, but can I customize it just for my company?
Answer: Yes, our hourly charge for this is $75-$125 per hour depending on the customization. We have webdesigners waiting for your call! Email us for quotes on customizing EZ Invoice, INC™ for your business today at .

Question: I want to add a question to this FAQ page? How the FAQ can I do that?
Answer: Email your question to us, and we will see if it fits the needs of this page.

FAQ Installation questions:
Special Notes for installing EZI on your own server:

1. If you are install this script on a server that requires you to connect to a database
on a different host, you must do a find/replace for the entire software replacing
“localhost” with the new host name that your MySQL database is located.

2. If your PDF files are coming through corrupt at 0kb you need to change the
setting in the php.ini file for allow_url_fopen. It must show:
allow_url_fopen = On

Note: (if you change the php.ini file, the changes do not usually take affect until the server is re-booted. So if you changed allow_url_fopen to "on" and you did not reboot the web server, the changes have not yet taken place.)

3. If your server has register_globals set to “off” you must add this block of code to
the top of database.php.
foreach($_REQUEST as $key => $value)
{
$GLOBALS[$key] = $value;
}

4. *Important Installation Note:
EZ Invoice Inc must be uploaded using “binary” format in your FTP client.
*FAQ:*
/Why do I get the error "Parse error: syntax error, unexpected T_STRING in
___________ on line 1" when I try to install EZ Invoice Inc?/

This error is most common when the EZ Invoice Inc application has been
uploaded incorrectly in *ASCII* mode. It is important that all files be uploaded in
*Binary* mode.